Privacy Policy

Welcome to Nana ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our quick commerce and lifestyle application. Nana is operated by Central Stores for IT Co., a company registered in the Kingdom of Saudi Arabia (CR: 1010470645). By using our services, you agree to the collection and use of information in accordance with this policy.

We collect information that you provide directly to us and information that is automatically collected when you use our services. This enables us to provide you with the best quick commerce experience possible.

• Personal identification information (name, email address, phone number)
• Delivery addresses and location data for accurate order fulfillment
• Payment information (processed securely through our payment partners)
• Order history and preferences to personalize your experience
• Device information (device type, operating system, unique identifiers)
• Usage data (app interactions, browsing behavior, search queries)
• Communication records (customer support interactions, feedback)

We use the information we collect to provide, maintain, and improve our quick commerce services. Your data helps us deliver orders efficiently and enhance your shopping experience.

• Process and fulfill your orders with fast delivery times
• Provide real-time order tracking and delivery updates
• Personalize product recommendations based on your preferences
• Process payments securely and prevent fraud
• Send promotional offers and updates (with your consent)
• Improve our app functionality and user experience
• Provide customer support and respond to inquiries
• Comply with legal obligations and resolve disputes

Location data is essential for our quick commerce services. We use your location to determine delivery availability, calculate accurate delivery times, and dispatch the nearest delivery partner. You can control location permissions through your device settings, but please note that disabling location services may affect our ability to deliver to your address and provide accurate delivery estimates.

We partner with trusted payment processors to handle your payment information securely. We do not store complete credit card numbers on our servers. All payment transactions are encrypted using industry-standard SSL technology. We support various payment methods including credit/debit cards (Visa, Mastercard, Mada), Apple Pay, and cash on delivery.

We value your privacy and only share your information when necessary to provide our services or when required by law. We do not sell your personal information to third parties.

• Delivery partners (to fulfill your orders)
• Payment processors (to process transactions securely)
• Analytics providers (to improve our services)
• Legal authorities (when required by law or to protect our rights)
• Business partners (with your explicit consent only)

We implement robust security measures to protect your personal information. This includes encryption of data in transit and at rest, secure authentication systems, regular security audits, and employee training on data protection. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze how our services are used. Essential cookies are required for the app to function properly. You can manage cookie preferences through your device settings, though this may impact certain features.

Under applicable data protection laws, including Saudi Arabia's Personal Data Protection Law (PDPL), you have certain rights regarding your personal information.

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a structured format
• Objection: Opt-out of marketing communications
• Restriction: Limit how we process your data
• Withdrawal: Withdraw consent at any time

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Order history is retained for 7 years for legal and accounting purposes. You may request deletion of your account, and we will remove your data within 30 days, except where retention is required by law.

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through the app or via email. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection team: Email: privacy@nana.sa Phone: 920033024 Address: 3880 Wadi Al Shaouqi, 8305, An Nuzhah, Riyadh 12474 We aim to respond to all inquiries within 30 days.