Your use of the Nana application and provision of your personal information is deemed an approval of the terms indicated within this agreement. The phrase “the company” or “we” shall mean Nana, which is registered in the Kingdom of Saudi Arabia, while “you” or “the user” shall mean any person who uses the “Nana” application. If you do not agree to these terms, you must stop using the Application.

Do we collect your personal data?

While you browse the store, we will not collect any personal data about you till you decide to use the service and benefit therefrom, in such case we only collect the following personal data:

  • Name
  • Email address
  • Mobile phone number
  • Location and address "which requires activating the GPS feature in certain cases"

How do we make use of the personal data?

We collect the foregoing data for the following reasons:

  • Registration in the application
  • Personalize your shopping experience with the app to get the best possible shopping experience and simplifies process with Nana
  • Planning to determine the delivery timeframe for your order from Nana
  • Inform you about ongoing promotions
  • Contact with you

How does e-payment processing in the app work?

Nana uses a trusted third party to process the e-payments. Such processes do not apply to people who choose “pay upon delivery” through the shopping process. Such a third party may request information about your credit card and may ask you to access your contact list.

Do we share your personal data with any third party?

The privacy of Nana users is one of the most important things, that we are always trying to protect using all the possible means, as we do not sell or share these data, or disclose or share the same with any third party for any reason whatsoever.

Are your personal data safe?

We use very advanced technologies to maintain the privacy of your data and prevent it from being lost, stolen or hacked as much as possible, but we disclaim all responsibility for any breach that occurs on the part of your communication.

Can you modify your data?

You can modify your personal data, via logging into your account on the app or by contacting customer services by pressing the Contact Us button from the side list in the app or by calling 920033024.

Price Policy

The prices of products within the Nana application are subject to a 15% VAT. Nana value-added tax certificate.

Return Policy

In case of a defect in the products or if the customer is dissatisfied with the quality of the products or their expiry dates, you can file a complaint through the customer service office either by calling 920033024 or sending a message to the following e-mail: to replace or return it.

The Right to modify the terms of use

Nana shall have the full right, at any time, to update its Terms of Use by adding or deleting new terms or amending existing ones.

How to notify nana users of any update in the Terms of Use?

We shall notify you about any updates to the Terms of Use through notifications or emails. you can always know any updates by reviewing the date of the last update of such terms as indicated in the last line on this page.

What is the law that these terms are subject to?

The terms and conditions are subject to the laws of the Kingdom of Saudi Arabia whereby the designated courts of law to settle any disputes regarding the usage of the application (Nana) will be within the city of Riyadh. Your agreement on the terms indicated above signifies your acceptance to be bound by the laws of the Kingdom of Saudi Arabia.

Do you have any questions?

If you have any inquiries, questions or concerns about these terms, please do not hesitate to contact us directly through the e-mail at:care@nana.saand we will respond as soon as possible, as we are always happy to answer your questions

The last update: 9/6/2021